Terms of service

  1. Terms of Service OVERVIEW Welcome to Fluffy. The terms "we," "us," and "our" refer to Fluffy. Fluffy operates this website and online store, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide these Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services. SECTION 1 – ACCESS AND ACCOUNT By using our Services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree to provide accurate and complete information when placing an order, including your email, billing, and shipping details. You are responsible for maintaining the confidentiality of your account and for all activity under it.

  2. SECTION 2 – PRODUCTS We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device's screen settings. We do not guarantee that product images will perfectly match the actual item. All product descriptions and availability are subject to change at any time without notice. SECTION 3 – ORDERS When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Orders are only confirmed once payment is processed and accepted. Please review your order carefully before submitting. Once accepted, cancellation may not be possible. All purchases are subject to our Returns & Refunds Policy. SECTION 4 – PRICING & BILLING Prices, discounts, and promotions may change at any time without notice. You agree to provide current and accurate payment and billing information. By placing an order, you confirm that: You are authorized to use the payment method All provided information is correct You agree to pay all applicable charges, including any taxes and shipping fees

  3. SECTION 5 – SHIPPING & DELIVERY All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or circumstances beyond our control, including weather, natural disasters, or carrier-side issues. Once your order is handed to the carrier, responsibility for the package transfers to the customer. For full details, please review our Shipping Policy. SECTION 6 – INTELLECTUAL PROPERTY All content on this website — including text, images, branding, designs, product concepts, and our signature styles — is owned by Fluffy and protected by applicable laws. You may not copy, reproduce, or use any content without our prior written permission. SECTION 7 – THIRD-PARTY TOOLS & LINKS We may provide access to third-party tools, services, or links to external websites. We are not responsible for their content, accuracy, privacy practices, or operations. Use them at your own discretion and risk.