Refund policy

  1. Returns & Refunds Policy We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Eligibility for Returns To qualify for a return, your item must be: In the same condition as received Unworn and unused With original tags In its original packaging Accompanied by proof of purchase How to Start a Return To initiate a return, please contact us through the inquiry form on our website. All return requests are handled via our customer support team. Once your return is reviewed and approved, we will provide detailed instructions on how to proceed. Important: Items sent back without first contacting us will not be accepted. Damages & Issues Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately through the inquiry form on our website. We will evaluate the issue and resolve it as quickly as possible. For defective items, we cover return shipping costs. Non-Returnable Items Certain items are not eligible for return, including: Custom or personalized items Items that have been used or show signs of use Items returned more than 30 days after delivery We also do not accept returns for: Sale items Gift cards If you have questions about your item, feel free to contact us before purchasing. Exchanges The fastest way to get a different item is to request a return first. Once your return is approved, you can place a new order for the desired item. Refunds We will notify you once we've received and inspected your returned item. If approved: Your refund will be issued to your original payment method Processing time: up to 10 business days Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

  2. Return Shipping For standard returns (change of mind, etc.), the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, Fluffy will cover the return shipping costs. Contact For all return inquiries, please contact us through the inquiry form on our website. Our customer support team will respond within 1–2 business days.